Everything you need to know about buying sex toys online in New Zealand from 1sttoy — discreet delivery, body-safe materials, cleaning, lube and choosing your first toy. Can't find your answer? Contact us.
Shipping & Discretion
Is shipping discreet?
Yes. Every 1sttoy order is shipped in 100% plain, unbranded packaging. There is no mention of 1sttoy, the contents or anything adult on the outside of the parcel. The sender name on your parcel is generic, so your privacy is fully protected.
How long does delivery take in New Zealand?
Most NZ orders are dispatched within 1 business day and arrive within 2–5 business days, depending on your location. Urban centres like Auckland, Wellington and Christchurch are usually faster than rural addresses.
Will the charge on my bank statement be discreet?
Yes. Your payment appears under a discreet billing descriptor, not an explicit store name.
Body-Safe Materials & Health
What materials are sex toys made from?
The safest sex toys are made from non-porous, body-safe materials such as medical-grade silicone, ABS plastic, glass and stainless steel. Non-porous materials don't trap bacteria and are easy to sterilise. Most toys at 1sttoy use body-safe silicone or ABS.
Are your toys body-safe and non-toxic?
Yes. We focus on body-safe silicone, ABS plastic and other non-porous materials that are phthalate-free. Always check the individual product description for the exact material.
Cleaning & Care
How do I clean a sex toy?
Wash your toy with warm water and a mild, unscented soap before and after every use, or use a dedicated toy cleaner. For non-motorised silicone, glass or steel toys, you can sterilise by boiling or with a 10% bleach solution. Never submerge a motorised or rechargeable toy unless it's marked fully waterproof — wipe it down instead. Always dry completely and store separately.
How should I store my toys?
Store toys clean and dry in a cool place, ideally in a pouch or separate bags so different materials don't react with each other. Keep silicone toys apart from other silicone.
Lube
What lube is safe to use with sex toys?
Water-based lube is safe with every toy material and with condoms, which is why it's the most popular choice. Avoid silicone-based lube on silicone toys — it can degrade the surface over time. Oil-based lubes break down latex condoms and are hard to clean off toys.
Do I need lube for anal play?
Yes — the anus doesn't self-lubricate, so a generous amount of water-based lube is essential for comfortable, safe anal play. Go slow and start small.
Choosing Your First Toy
What's the best sex toy for beginners?
For beginners, a small bullet vibrator or a clitoral suction toy is a popular, low-pressure starting point for external stimulation. For internal play, a slim G-spot vibrator is gentle and easy to control. For anal beginners, choose a small tapered plug with a flared base. Always pair with water-based lube.
Rechargeable or battery-powered?
Rechargeable USB toys are generally more powerful, quieter and cheaper long-term, and most modern toys are rechargeable. Battery toys can be handy as a backup or for travel.
How do I choose a quiet vibrator?
Look for toys described as whisper-quiet with a sealed silicone body. Smaller motors and wearable/bullet styles tend to be the most discreet for shared living situations.
Ordering & Returns
For hygiene reasons, can sex toys be returned?
For health and hygiene reasons, sex toys cannot be returned or exchanged once opened or used. Faulty items are covered — see our Refund Policy for full details.
How can I track my order?
Once dispatched you'll receive tracking details by email. You can also use our Order Tracking page.