Everything you need to know about buying sex toys online in New Zealand from 1sttoy — discreet delivery, body-safe materials, cleaning, lube and choosing your first toy. Can't find your answer? Contact us.
Shipping & Discretion
Is shipping discreet?
Yes. Every 1sttoy order is shipped in plain, unbranded packaging, with no reference to the contents on the outside of the parcel. The outer label shows only your name and delivery address.
How long does delivery take in New Zealand?
Orders are dispatched from our supplier's warehouse overseas and sent by tracked courier. Delivery to New Zealand addresses takes 7–12 working days. Shipping is NZ$10, or free on orders of NZ$100 or more.
Will the charge on my bank statement be discreet?
Your statement shows a merchant name only. It never lists the items you bought.
Body-Safe Materials & Health
What materials are sex toys made from?
The safest sex toys are made from non-porous, body-safe materials such as silicone, ABS plastic, glass and stainless steel. Non-porous materials are easier to clean thoroughly. Most toys at 1sttoy use body-safe silicone or ABS.
What are your toys made from?
Most of the range is made from silicone or ABS plastic, which are both non-porous. The material for each product is given in its description, as supplied by the manufacturer. If a listing does not state the material, email us before you buy.
Cleaning & Care
How do I clean a sex toy?
Wash your toy with warm water and a mild, unscented soap before and after every use, or use a dedicated toy cleaner. For non-motorised silicone, glass or steel toys, you can also sterilise by boiling for a few minutes. Never use bleach or alcohol, which damage silicone. Never submerge a motorised or rechargeable toy unless it's marked fully waterproof — wipe it down instead. Always dry completely and store separately.
How should I store my toys?
Store toys clean and dry in a cool place, ideally in a pouch or separate bags so different materials don't react with each other. Keep silicone toys apart from other silicone.
Lube
What lube is safe to use with sex toys?
Water-based lube is safe with every toy material and with condoms, which is why it's the most popular choice. Avoid silicone-based lube on silicone toys — it can degrade the surface over time. Oil-based lubes break down latex condoms and are hard to clean off toys.
Do I need lube for anal play?
Yes — the anus doesn't self-lubricate, so a generous amount of water-based lube is essential for comfortable, safe anal play. Go slow and start small.
Choosing Your First Toy
What's the best sex toy for beginners?
For beginners, a small bullet vibrator or a clitoral suction toy is a popular, low-pressure starting point for external stimulation. For internal play, a slim G-spot vibrator is gentle and easy to control. For anal beginners, choose a small tapered plug with a flared base. Always pair with water-based lube.
Rechargeable or battery-powered?
Rechargeable USB toys are generally more powerful, quieter and cheaper long-term, and most modern toys are rechargeable. Battery toys can be handy as a backup or for travel.
How do I choose a quiet vibrator?
Look for toys described as whisper-quiet with a sealed silicone body. Smaller motors and wearable/bullet styles tend to be the most discreet for shared living situations.
Ordering & Returns
For hygiene reasons, can sex toys be returned?
For health and hygiene reasons, sex toys cannot be returned or exchanged once opened or used. If an item arrives faulty, damaged or is not what you ordered, email us and we will put it right. Your rights under the Consumer Guarantees Act are not affected. See our refund policy for full details.
How can I track my order?
Once dispatched you'll receive tracking details by email. You can also use our Order Tracking page.