Short answer: every 1sttoy order ships in a plain, unbranded outer box or satchel. The label shows your name and delivery address only, your bank statement shows a short merchant name rather than any product, and tracked delivery to NZ addresses takes 7–12 working days after dispatch.
What the parcel looks like
Your order arrives in a plain outer box or courier satchel with no logo, no product images and no wording about what is inside. From the outside it looks like any other online order sitting on the doorstep or in the letterbox.
What the label says
The shipping label shows your name and delivery address only. It does not list the products and does not describe the contents. Use the name you want the courier to see, as long as it still lets the parcel reach you.
What your bank statement shows
Your bank statement shows a short merchant name for the store — never the items you bought. If you want to know the exact wording before you order, email support@1sttoy.co.nz.
You can pay with Visa, Mastercard, Amex, Shop Pay, Apple Pay or Google Pay.
How long it takes
Orders are dispatched from our supplier's overseas warehouse and tracked all the way. Delivery to NZ addresses takes 7–12 working days after dispatch. Shipping is NZ$10, and free on orders of NZ$100 or more. See our shipping policy for the full details.
Christmas order-by dates: order by Friday 4 December for urban addresses and Tuesday 1 December for rural addresses. These are our best estimate based on usual courier times, not a promise. Looking for ideas? Browse our Christmas gifts.
Can I send it to another address?
Yes. You can send your order to any New Zealand address, such as your work or a friend's place. Parcel lockers can work if your courier supports them, but we cannot promise a locker address will be accepted.
Tracking emails
Once your order is dispatched, we email you a tracking link so you can follow it to your door. The email subject lines are plain order and shipping updates.
Returns
Opened intimate products cannot be returned for change of mind. If an item arrives faulty, we will put it right under the CGA, the New Zealand consumer law that protects every purchase.
Contact
- Email: support@1sttoy.co.nz
- Phone: 09 218 8590
- More answers: our FAQ page
Frequently asked questions
Will my flatmates or neighbours know what is in the parcel?
No. The outer box or satchel is plain and unbranded, with no logo, no product images and no wording about the contents. The label carries your name and delivery address only. Anyone who picks it up sees an ordinary online order, the same as a parcel of clothes or books. What is inside stays between you and us.
Does my bank statement show what I bought?
No. Your bank statement shows a short merchant name for the store and the amount paid, never the items you bought. We cannot see or change how your bank formats the line, so if you want to know the exact wording before you order, email support@1sttoy.co.nz and we will tell you.
How long does discreet delivery take in New Zealand?
Orders are dispatched from our supplier's overseas warehouse and tracked to your door. Delivery to NZ addresses takes 7–12 working days after dispatch. Shipping is NZ$10 and free on orders of NZ$100 or more. Public holidays and the busy weeks before Christmas can add time, so order early if you need it by a set date.
Can I have my order sent to my work or a friend's address?
Yes. You can send your order to any New Zealand address, including a workplace or a friend's home. The packaging and label are the same wherever it goes. Parcel lockers can also work if your courier supports them, but we cannot promise a locker address will be accepted, so check with the courier first.
When should I order for Christmas delivery?
Our best estimate is to order by Friday 4 December for urban addresses and Tuesday 1 December for rural addresses. These dates are based on usual courier times and are an estimate, not a promise. If you are buying a gift, browse the Christmas gifts collection early so tracked delivery has time to arrive.
Can I return an opened toy if I change my mind?
Opened intimate products cannot be returned for change of mind, for hygiene reasons. If an item arrives faulty or is not what you ordered, email support@1sttoy.co.nz with your order number and a photo, and we will put it right under the CGA. Read the full shipping and returns details in our shipping policy.